Service and Repair
We take great pride in our Service Partners. The many years of experience and dedication make these professionals ideally suited to assist with all your service needs. If your component must be serviced, please contact one of our authorized service providers below. If you have any questions about how to obtain service or this process in general, please contact the Luxury Audio Support Team.
Please download and print the Luxury Audio Repair Form. (USA Service Only). It is extremely important that the information about a problem with your unit be explicit and complete. A specific and comprehensive description of the problem helps the service center locate and repair the issue as quickly and as efficiently as possible. This repair form can also be obtained from contacting our Luxury Support Team via email. It is required to submit a repair form when sending your unit to any of our authorized service providers in the United States.
NOTE: Please do not deface, write, or mark all over your products packaging, this can cause delays in processing your repair. There is no need to write anything on the outer boxes.
US Authorized Service Centers
United Radio |
The Tone Garage |
Pyramid Audio |
Technetron |
|---|---|---|---|
| 5717 Enterprise Parkway East Syracuse, NY 13057 Toll-free: 800-634-8606 (315) 446-8700 customerservice@unitedradio.com http://www.unitedradio.com |
2400 Celsius Avenue Suite E., Oxnard, CA 93030 (805) 485-2220 jay@thetonegarage.com http://www.thetonegarage.com |
305 East Braker Lane Austin, TX 78753 (512) 458-8292 tech@pyramid-audio.com http://www.pyramid-audio.com |
29 East 31 Street 2nd floor New York, NY 10016 Tel:212-725-8778 Fax:212-447-5970 technetron@mail.com |
Need further assistance?
Call Us
Talk to a support agent
USA Contact: +1-888-691-4171
USA Phone Hours:
Monday - Friday
9am to 7pm EST
Closed Weekends and Holidays
E-mail Us
Contact us at any time!
IMPORTANT: Our agents respond to inquiries in the order in which they are received. Please expect delays during major holidays. Emails sent over the weekends will be reviewed during the next business day. Our agents cannot assist with product purchasing or product recommendations.